Q: iOS 11 update, Music app crashing.
"Hi! I have updated my iPhone 7+ on Croatian t-mobile network to iOS 11 and now my Apple Music app keeps crashing. Music app doesn't work after iOS 11 upgrade, and it works only if I disconnect from any source of Internet (practically in an airplane mode). What to do, I tried resetting and all other suggestions from the web." -- From Apple Communities
Apple Music app is quite popular among iPhone, iPad or iPod touch users, which enables them to enjoy beautiful songs with high quality. However, when updating to a new iOS version like iOS 12/11.3/11.2/11.1/11, there are always some unexpected bugs like Apple Music app is not working, down or crashing. Quite a number of people have reported this problem, wondering the effective solutions to fix Apple Music app not working issue. So, here this article will offer a complete and effective user guide to help out.
Usually, the so-called "Apple Music app not working" might refer to different Apple Music bugs. The following contents shows the frequent problems when we say Apple music not working, down or crashing.
> Unable to play music;
> Unable to login;
> Unable to purchase;
> Unable to sync;
> Unable to download;
> Music item is not available;
> "My Music" doesn't load any songs;
> "Radio stations" are not working;
> Apple Music keeps randomly skipping songs;
> Can't repeat songs or shuffle doesn't work;
> Receiving "This media is not supported" error;
> Receiving "Unexpected error code 4010";
> Apple Music app freezes or becomes unresponsive;
> Apple Music Library becomes empty after iOS update;
> Unable to set the Apple Music as ringtone, or background music;
If you are experiencing the similar Apply music app problems like above, please keep reading to find solutions to fix it.
Tip 1. Restart Apply Music app.
When there is any problem on any app on your device, the simplest way is to exit the app and launch it again. So try to restart Apple Music app at first. If it doesn't work, please keep reading.
Tip 2. Hard Restart Your iDevice.
Try a forced restart on your iOS device to get rid of some obstacles for Apple Music app. To hard reboot your iDevice, please refer to the related guide below according to your device model.
> On iPhone 6s or lower, and all iPads and iPod touches, please press and hold the Home + Power buttons simultaneously until you see the Apple logo;
> On iPhone 7 or iPhone 7 Plus, please press and hold both the Power + Volume Down buttons for at least 10 seconds. Don't let go until you see the Apple logo;
> On iPhone X or iPhone 8 or iPhone 8 Plus, please press and release the Volume Up button quickly. Then press and release the Volume Down button immediately. Finally, hold down the Power button until you see the Apple logo.
See also: What will you do if your music suddenly disappear from your iPhone? If needed, you can read this article to get helpful solutions.
Tip 3. Reinstall Apple Music App.
There is a chance that there is some software problem with the installed Apple Music app. You can try to uninstall and reinstall the Apple Music app to fix it. To uninstall Apple Music app, simply hold the Music app icon on the Home screen till the "X" shows up, then tap "X" to delete the app from your device. After that, simply go to Apple Store and download it again.
Tip 4. Reset Network settings on your device.
On your iDevice, please go to "Settings" > "General" > "Reset" > "Reset Network Settings" and tap "Reset" option to confirm. This will not delete your personal files on your device, but remove your preferred settings on your device as well as the Wi-Fi account and password.
Tip 5. Sign out and in your iCloud account.
If the songs on Apple Music app can't be played or haven't synced, please go to "Settings" > "Music" > turn off and on "iCloud Music Library" on your device.
If it fails, please try to re-login your iCloud account.
> On iDevice with iOS 10.3 or newer, please tap "Settings" > enter [the name of your Apple ID] > tap "Sign Out" > enter your Apple ID password > tap "Turn Off" > tap "Sign Out" again to confirm > log into iCloud with your Apple ID and password again.
> On iDevice with iOS 10.2 or earlier, please tap "Settings" > tap "iCloud" > tap "Sign Out" > tap "Sign Out" again to confirm > enter your Apple ID password > > tap "Turn Off" > tap "Sign Out" again to confirm > log into iCloud with your Apple ID and password again.
Tip 7. Disable Apple Music app's cellular or mobile data.
On your iDevice, please go to "Settings" > "Music" > "Cellular Data" and turn it off. Or you can also switch on High-Quality Streaming instead.
Tip 8. Turn off and on iCloud Music Library.
On your iPhone, iPad or iPod touch, please go to "Settings" > "Music" > "iCloud Music Library" and turn it off. Next, close the Settings app and then come back to turn on "iCloud Music Library" option again on Settings.
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If the above methods doesn't help you solve the Apple Music app problems, please try the iOS System Recovery (Windows/Mac) instead, which specialized in fixing all kinds of iOS issues for iPhone, iPad or iPod without data lost.
With it, you can easily fix Apple Music app not working problems as well as any other iPhone errors or iTunes errors, including iPhone stuck in reboot loop, iPhone stuck on Apple logo, iPhone stuck in reboot loop and etc. What's more, it is fully compatible with almost all iOS devices, including iPhone 8/8 Plus/X/7 Plus/7/6/6 Plus/5S/5C/5, iPad Pro/Air/mini, iPad with Retina display, The new iPad, iPad 2/1 and iPod touch/Shuffle/Nano/Classic.
Both free trials of Windows and Mac versions are available below, why not download it and have a try? Then simply follow the steps to fix your Apple Music app not working problem with ease.
Step 1. Have your iDevice recognized by the program.
First of all, please launch the iOS System Recovery program on your computer after downloading and installing. Then get a USB cable to connect your iDevice to computer to have the program detect your device. Now, turn to the main interface, simply click "More tools" > "iOS System Recovery" option to move on.
Step 2. Detect the problems that your device might have.
Next, the program might automatically detect the program that your device might have and show them like Apple Music is not working, iPhone stuck on Apple logo, iPhone is disabled and needs to connect to iTunes, iTunes errors and etc. Simply hit "Start" button to continue.
Step 3. Start to fix Apple Music app not working problem.
Finally, you are required to confirm your device information. If it is right, please click "Repair" button to start fixing your device issue; if not, please choose the correct one and click "Repair" button to start the fixing process immediately.
Besides, to fix your device's Apple Music app not working problem, the program will automatically detect your device's current iOS version and update it to the latest software. Please do not disconnect or operate your device until the whole process is finished.
Before long, your device problem will be fixed completely without any data lost.