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Why was I charged more than the price stated on the website?

As developer of the software, we only charge the price stated on our website. There are several situations that you might be additionally charged.

1) Registration Backup Service which are offered by the payment processor (SWREG or MyCommerce), in case customers forget or loss their registration information when they want to re-install the program.

Here is the related FAQ for your reference: https://www.coolmuster.com/extend-download-service.html

2) VAT. The payment platform charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

And you can find more useful information here: https://www.mycommerce.com/shopper-support.


While ordering Coolmuster PDF converter Pro for Mac, could you explain to me why we go from $49,95 to 64,19€ in fine?

A: Thanks for choosing our software. It must be that you live in some contries with the consumption tax or customs fee. It is proccessed by our order parter Mycommerce. Thanks.

I live outside of the United States. Do I have to pay customs fees?

A: If you live outside of the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by MyCommerce, and MyCommerce does not have control of these fees.

Related FAQs:

How Long Will I Receive the Licence Code after Purchase?

How to Register my Software?


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