Problème « Faire confiance à cet ordinateur

When connecting your iOS device with the program, such as the Coolmuster iOS Assistant and Coolmuster Mobile Transfer, the program interface will pop up a window to remind you to trust this computer on your iDevice as below. Your iDevice can be connected normally only after you tap "Trust" option on your iDevice. If you mistakenly tap "Don't Trust" option or you can't see the "Trust This Computer" popup, you might fail to have your iOS device detected by the program. Now, please read on to get more information.

Notice: If your iDevice has trusted this computer, the "Trust This Computer" popup will not show again.

trust this computer on ios device

Q1: What to do if I can't see the "Trust This Computer" popup or I mistakenly tapped "Don't Trust" option?

A: It's so easy! Just unplug your iDevice and then plug your iDevice to computer again with a USB cable. Then you might see the popup window show again on your iDevice.

trust computer on iphone

Q2: What to do if I still fail to connect after I tapped "Trust" option?

A: If so, please get more solutions to fix it from the page: What Can I Do If My iDevice Fails to Connect? After checking this page, if your iOS device still fails to connect, please contact us for more help via email: support@coolmuster.com.

support

Q3: What to do if I want to revoke authorization for this computer after I tapped "Trust" option?

A:If so, you have 2 ways to make it.

Way 1: On your computer, please delete all data under the folder: C:\ProgramData\Apple\Lockdown.

undo trust on computer

Way 2: On your iOS device, please tap "Settings" > "General" > "Reset" > "Reset Location & Privacy" options, enter your password and tap "Reset Settings" option to complete it.

untrust computer on iphone1

Q4: Why does the "Trust This Computer" popup not appear on Windows or Mac sometimes?

A: Sometimes the "Trust This Computer" popup fails to appear due to common issues such as a locked or asleep device, faulty USB cable or port, outdated iTunes or computer drivers, or interference from security software.

You can try the following solutions:

Make sure your iPhone or iPad is unlocked and awake before connecting.
Try using a genuine Apple cable or a certified one.
Switch to a different USB port on your computer.
Update iTunes (Windows) or macOS to the latest version.
Temporarily disable antivirus or firewall software that might block the connection.

For other problems about the software installation, connection and use for Coolmuster iOS Assistant and Coolmuster Mobile Transfer, you can find solutions from iOS Assistant FAQ and Mobile Transfer FAQ.

Des questions liées au produit? Contactez notre équipe de support pour obtenir une solution rapide >