Support Center

Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and services. If you have any problems when using our products, services and website, please try to find solutions from the FAQ section below at first, or email us at

Sales FAQs
Find answers to questions about payments, pre-sale inquiry, delivery, registration, subscription, downloads and other sales issues.
Refund FAQs
Find information about refund policy, cancellation of order, refund process, refund time, refund path and more.
Product FAQs
Find frequently asked questions & answers for corresponding products on product functions, technical issues, etc.
Online Tutorials
Find step-by-step guidance on using our software for all products of Coolmuster here.

Staff Assistance:

If you can't find desired information about sales, payments and delivery, please visit the website of our order partner - Mycommerce here: If you can't find solutions from the FAQs above and Mycommerce's website after checking it, please feel free to contact us and we will deal with your email within 24 hours on weekdays after receiving it.

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