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Sales FAQs

Payments

  • What is "1 Year Subscription" and how to turn off the "Automatic Renewal Service"?
  • Do I have other ways to purchase your product?
  • Why It is Still Free Trial Version After I Bought the Full Version?
  • How to buy the CD version?
  • How to move the software I purchased to the new computer?
  • Why was I charged more than the price stated on the website?
  • How can I know my purchase is completed?
  • Why my credit card is not being accepted?
  • What is my order status?
  • Registration

  • How long will I receive the license code after I complete the purchase?
  • Why I didn't receive the license code for several hours after my purchase?
  • How to register my software?
  • I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
  • I lost my license code, how can I get it again?
  • What can I do if I haven't get my unlock key (registration code) after payments?
  • Pre-sale Inquiry

  • What's your Upgrade Policy?
  • Can I apply the upgrade for free after purchase?
  • What's your License Policy?
  • What's your Extended Download Service?
  • How long will it take to get your support response?
  • Download Information

  • How can I re-download the software that I have already purchase?
  • Why the Website Said I had Reached the 3 Downloads Limitation?
  • Why do I need to "Register" the free download software?
  • Other Sales FAQs

  • How long will I receive the license code after I complete the purchase?
  • How can I get the free trial version of the software?
  • The program can't be opened because it is from an unidentified developer?
  • How to uninstall applications on your Windows or Mac computer?
  • Attention: If you can't find your desired answers in this page, or you want to know more information about sales, payments or delivery, please visit the webiste of our order parter Mycommerce here: https://www.mycommerce.com/faq. After checking the details in this MyCommerce page and you still have problem, please feel free to contact us via the online feedback function or via email: support#coolmuster.com (replace # with @) as you like.

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