What Can I Do if the Program Will Not Start Normally?

If your Coolmuster software fails to launch, follow these structured solutions to resolve the issue:

Step 1: Update to the Latest Version

Outdated software frequently causes startup failures. Verify and update your software:

(1) Open the program (if possible);

(2) Navigate to the top menu bar;

(3) Select Check for Updates.

If the program won't launch at all:

Directly download and install the latest version from the Download Center of Coolmuster.

Important: The new installer will automatically:

(1) Overwrite your existing installation;

(2) Fix compatibility issues from older versions;

(3) Resolve corrupted file errors.

After installation, restart your computer and attempt to launch the software again.

Step 2: Contact Technical Support

If the problem persists after updating, contact our support team via email at support@coolmuster.com with these essential details:

Include these critical items:

(1) Screenshots of:

- The program interface (if partially visible);

- Any error messages;

- Crash notifications.

(2) Device specifications:

How to find device info (Android):

- Open Settings;

- Scroll to About Phone;

- Take screenshots of these screens: Model number, Android version.

(3) Software file details:

- Press Windows + R;

- Type: %AppData% and press Enter;

- Navigate through: Roaming > Coolmuster > [Software Name];

- Right-click files → Properties → Details tab;

- Provide file versions and timestamps.

Our technical team will respond with diagnostic steps within 24 business hours.

Prevent Future Issues

(1) Check for updates in program settings (if any);

(2) Maintain 200MB+ free space on your installation drive;

(3) Install critical Windows updates;

(4) Add software exceptions to your antivirus/firewall.

For other problems about Coolmuster products on use, installation and connection, please go to the Products FAQs to find solutions.