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How to Get A Refund for Automatic Renewal Product?

When 1 Year License expires, product will be renewed automatically if you don't cancel the 1 Year Subscription manually. According to our Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here's why:

When you enter the order page, the payment platform (MyCommerce) will show you how to turn off the Service. (Note: The entire renewal transaction is based on Digital River's Terms of Sale and Privacy Policy. Please visit MyCommerce's Customer Service Help page for any questions about renewal.)

Once the order is complete, an email with the subject of "Delivery information for XXX" will be sent, telling you how to manage your subscription, and you can cancel your subscription at any time before the expiration of 1 year. Please note that this order confirmation email's subject would be like: Delivery information for "Coolmuster Android Assistant - 1 Year License(1 PC)" (MyCommerce Share-it order no. xxxxxxxxx)

If you meet the refund requirements of our Refund Policy and would like to get a refund, please follow the steps in "How Can I Get A Refund?" to submit a refund request, we will deal with it as soon as possible.


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