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How to Get A Refund for Automatic Renewal Product?

When 1 Year License expires, product will be renewed automatically if you don't cancel the 1 Year Subscription manually. According to our Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here's why:

Once the order is complete, an email with the subject of "Delivery information for XXX" will be sent, telling you how to manage your subscription. Please note that this order confirmation email's subject would be like: Delivery information for "Coolmuster Android Assistant - 1 Year License(1 PC)" (MyCommerce Share-it order no. xxxxxxxxx)

14 days before your subscription expires, MyCommerce will send you a rebilling reminder email with the subject of "Your XXX subscription" to inform you of expiration and renewal.

If you meet the refund requirements of our Refund Policy and would like to get a refund, please follow the steps in "How Can I Get A Refund?" to submit a refund request, we will deal with it as soon as possible.


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