A: Most of our products are try-before-buy version, which can help customers to evaluate the product at the extreme first before they purchase it, because the trial version can be used for 30 days for free. And what's more, there is no major difference between trial version and full version except a time limited.
Due to the automated way that orders are processed and fulfilled via platforms , once an order is processed, it cannot be cancelled. If you insist on a refund for some reason, please contact us and ask for help first.
Email: support#coolmuster.com (replace # with @)
Attention: If you can't find your desired answers in this page, or you want to know more information about sales, payments or delivery, please visit the webiste of our order parter Mycommerce here: https://www.mycommerce.com/faq. After checking the details in this MyCommerce page and you still have problem, please feel free to contact us via the online feedback function or via email: support#coolmuster.com (replace # with @) as you like.