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FAQs of iPhone Data Recovery

1. Does Coolmuster iPhone Data Recovery support the latest iOS 14?

A: Of course, it does. Coolmuster iPhone Data Recovery supports almost all versions of iOS from iOS 5 to the newest iOS 14.

2. Can Coolmuster iPhone Data Recovery be installed on the iPhone or iPad?

A: Since Coolmuster iPhone Data Recovery is a desktop app, not the mobile software, it can't be installed on an iPhone or iPad. It is recommended that you install it on your computer and check whether it recovers the data you want before making your purchase.

3. How do I proceed to get deleted data from my iPhone, iPad or iPod?

A: As for Coolmuster iPhone Data Recovery, you have 2 ways to get back your deleted data:

Way 1: Recover lost data from iDevice without backup

If you have not made a backup for your iPhone before you deleted the data, you can recover them from your iPhone or iPad directly.

  1. Run the software and connect your iPhone to the computer.
  2. On the "Recover from iOS Device" mode, choose the files types to scan.
  3. Preview and select the target data to recover.

Way 2: Recover data from iTunes backup file

If you want to find out more deleted data, you can choose to recover data from iTunes backup files. Make sure that you have already backed up your data with iTunes before you deleted them, then start our software, select the backup file to scan.

  1. Choose "Recover from iTunes Backup File" mode.
  2. Select an iTunes backup and the file types to scan.
  3. Preview and choose the target data to recover.

Download Coolmuster iPhone Data Recovery here: https://www.coolmuster.com/downloads/cool-iphone-data-recovery.exe

4. Can I recover my data from my iPhone if the iPhone screen is unresponsive or black?

A: If your iPhone or iPad can be still recognized by the computer, you can directly recover its data. In addition, what makes this software different is that if the first method fails, you can also restore the data from the iTunes backup.

5. Can I recover iMessage with Coolmuster iPhone Data Recovery?

A: Yes, you can recover iMessage with our program, either recovering directly from your iPhone or recovering from iTunes backup files.

To recover from iTunes backup files, please make sure you have already backed up your phone with iTunes before you deleted them. After you scan the backup, click Messages item on the left, you'll find your messages and iMessages on the right panel.

6. Can I recover permanently deleted photos from my iPhone?

A: This depends on whether the data has been overwritten. If the photos are not overwritten, there's still a chance to be restored. Try the free trial version of Coolmuster iPhone Data Recovery and see if it can find your lost files.

7. Can I recover my data from a damaged/disabled/dead iPhone or after a factory reset of my iPhone?

No. But the data can be retrieved from iTunes backup.

8. What can I recover from my backups?

A: You can recover the following files from iTunes backup:

Call history, contacts, notes, calendars, reminders, voice memos, messages (iMessage and carrier SMS or MMS pictures and videos), Safari bookmarks, Safari history, camera roll (photos, screenshots, images saved and videos).

9. Can Coolmuster iPhone Data Recovery find backup files saved in other non-default directory?

A: No. But you can simply select the target backup files to the backup file list as the software prompted for scanning and recovery.

10. Can I recover data with Coolmuster iPhone Data Recovery if my iTunes backup is encrypted?

A: No. The iPad/iPhone/iPod data recovery doesn't support recover data from encrypted backups currently.

11. What is jailbreak? Do I need to get my iPhone jailbroken?

A: First of all, you don't need to get your iPhone jailbroken for recovering data with our program.

Secondly, iOS jailbreaking is the process of removing limitations on iOS, Apple's operating system on devices running it through the use of software and hardware exploits; such devices include the iPhone, iPod touch, iPad, and second-generation Apple TV.

Jailbreaking permits root access to the iOS file system and manager, allowing the download of additional applications, extensions, and themes that are unavailable through the official Apple App Store.

You can know more details from here: https://en.wikipedia.org/wiki/IOS_jailbreaking

12. Does the iOS Data Recovery software really work?

A: Yes, it surely is. Using a reliable program like Coolmuster iPhone Data Recovery offers you a great opportunity to recover lost data from your phone. It is strongly recommended that you back up your device to iTunes or iCloud to provide additional protection for your precious data.

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Attention: If you can't find your desired answers in this page, please feel free to contact us via the online feedback function or via email: support@coolmuster.com as you like.

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