Troubleshooting Guide: com.android.phone Has Stopped on Android Devices


If you are an Android phone user, you may encounter a troublesome issue: a dialog box suddenly pops up on your phone screen, displaying "com.android.phone has stopped". This problem can prevent you from using the phone's calling function properly and may even affect the operation of other applications. So, how does this problem occur? And what methods are available to resolve the process com.android.phone has stopped? This article will introduce the reasons behind the "com.android.phone has stopped" issue and provide solutions, hoping to assist you in restoring the normal functionality of your phone.


Part 1. What Causes Android to Stop Working

Why does my phone keep saying Android has stopped? Com.android.phone is a core component in the Android system responsible for managing telephone functionalities, including dialing, calling, messaging, contacts, and SIM card operations. When this component malfunctions, it results in the error message "com.android.phone has stopped". The issue may stem from various reasons:

Compatibility issues caused by system or app updates: Updates to your phone's operating system or certain applications may conflict with the com.android.phone component, rendering it unable to function correctly.

Incorrect operations in-app or system settings: Accidental modifications to application or system settings may alter parameters related to the com.android.phone component, disrupting its normal operation.

Damaged or mismatched SIM card: Issues with the SIM card, such as aging, damage, improper insertion, or incompatibility with the phone model or network provider, can cause the com.android.phone component to fail in recognizing or reading SIM card information.

Accumulation or corruption of phone cache or data: Extended use of the phone may result in the accumulation or corruption of cache or data, hindering the com.android.phone component from properly reading or writing to the storage.

Infection by phone viruses or malicious software: Downloading insecure applications or files may result in the infiltration of viruses or malicious software, leading to tampering or damage to the com.android.phone component and subsequently causing it to malfunction.

Part 2. How to Fix com.android.phone Has Stopped

Based on the reasons for "com.android.phone has stopped", you can try the following methods to fix the issue of com.android.phone force close:

Solution 1. Use Android Repair [Recommend]

If you are unsure about the specific reasons for "com.android.phone has stopped", or if you prefer not to spend too much time and effort trying other methods, you can use the Android Repair tool. This professional Android repair tool is designed to fix the issue with a single click. It is the best solution for addressing Android crashes and quickly restoring your device to smooth operation without any hassle.

Key features of Android Repair

  • Address a range of Android system issues, such as the error "com.android.phone has stopped" and issues like the black screen of death.
  • Achieve a high success rate in resolving Android issues.
  • No technical expertise is required.
  • Work with most Android brands and models.

Follow these steps to fix com.android.phone force close:

01Open Android Repair on your PC, click "System Repair", select "Android Repair", and connect your phone via USB. Then, tap "Start" to initiate the repair process on the new screen.

run the software

02Select your Android phone information from the interface, including brand, name, model, country, and carrier. After making the selection, enter "000000" to confirm and click "Next" to proceed.

confirm the repairing process

03Adhere to the on-screen instructions to access Download mode on your Android device. Click "Next", and the tool will commence downloading the Android firmware, followed by flashing the new firmware to your device. After a brief period, your Android device will be successfully repaired.

how to fix com.android.phone has stopped

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Solution 2. Restart Phone

Sometimes, the issue of "com.android.phone has stopped" maybe just a temporary glitch, and you can resolve it by simply restarting your phone. Follow these steps:

Step 1. Press and hold the "Power" button on your phone until a menu appears. The restart button may vary on different phones as the power button placement and options can differ.

Step 2. In the menu, select the "Restart" option to reboot your phone.

fix com android phone has stopped

Solution 3. Reinstall the SIM Card

Another simple and effective method in addressing the "com.android.phone has stopped working" error is to reinstall the SIM card. Damage or incompatibility with the device may be one of the reasons causing this issue. Try removing and reinserting the SIM card to ensure a secure connection.

Solution 4. Clear Data and Cache of All App

Accumulation or corruption of cache or data from certain apps may also lead to the "the process com.android.phone has stopped" issue. You can resolve this by clearing the cache and data of all apps. Here are the specific steps:

Step 1. Navigate to Settings on your Android device and select "Storage".

Step 2. Next, select "Cached data". Upon tapping this option, a pop-up will appear. Tap "OK" to clear the cache.

clear cache data and cachr of all app.jpg

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Solution 5. Stop Automatic Updates

Automatic updates may lead to incompatibility issues between your phone's system or apps and the com.android.phone component, resulting in errors. You can learn how to fix "com.android.phone has stopped" by disabling automatic updates through the following steps:

Step 1. Open the Settings app and select either the "System" or "About Phone" option.

Step 2. Click on "System update" to access the update settings.

repair the process com android phone has stopped

Step 3. Uncheck the options for automatic download or automatic check for updates to disable automatic system updates.

Solution 6. Clear Cache and Data of Phone App

Clearing the cache and data of the Phone app itself can address internal conflicts and resolve the error. Below is the step-by-step guide to clearing cache and data of the Phone app:

Step 1. Navigate to Settings, select "All Apps", and proceed to scroll down until you find and tap on "Phone".

Step 2. Following that, choose the option and select "Storage". Then, tap on "CLEAR CACHE" and "CLEAR DATA".

android phone keeps crashing

Solution 7. Clear Cache and Data of SIM Toolkit App

Similar to the Phone app, clearing the cache and data of the SIM Toolkit app can be beneficial in resolving the issue of "com android phone has stopped". The steps for this method are identical to the previous one; the only difference is to select "SIM ToolKit".

fix com.android.phone force close

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Solution 8. Change Date and Time Settings

Ensure that your device's date and time settings are accurate. Incorrect settings may lead to synchronization issues, causing the error. You can work it with the following steps:

Step 1. Access the Settings app and choose the "System" or "General Management" option.

Step 2. Click on "Date and time" to open the Date and Time settings.

Step 3. Uncheck the options for automatically setting the date and time or using the network-provided time to disable automatic date and time settings.

change date and time settings

Step 4. Manually set the date and time on your phone or choose a time zone that corresponds to your location.

Solution 9. Boot Phone in Safe Mode

Safe mode allows your phone to run only the system's built-in apps, excluding any third-party applications that might be causing issues with the "com.android.phone" component. You can initiate safe mode on your phone by following these steps:

Step 1. Power off your phone and wait a few seconds.

Step 2. Hold down the "Power" button until a menu pops up.

Step 3. Long-press the "Power off" or "Restart" option until a dialog box appears, asking if you want to restart in safe mode.

fix com.android.phone has stopped working

Step 4. Tap the "OK" option to restart your phone in safe mode.

Step 5. After your phone restarts, you'll see a "Safe mode" indicator in the bottom left corner of the screen, indicating that you have successfully entered safe mode.

Solution 10. Wipe the Cache Partition

The cache partition is a specific area on the phone's system used to store temporary cache data. Sometimes, these cache data may cause issues, such as "the process com.android.phone has stopped". You can clear the cache partition by following these steps:

Step 1. Power off your phone and wait a few seconds.

Step 2. Simultaneously press and hold the "Power" button and "Volume Down" button (or other combination, depending on your phone model) until a boot menu appears.

Step 3. Utilize the volume keys to move upwards and downwards, select the "wipe cache partition" option, and then press the power button to confirm.

wipe the cache partition

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Solution 11. Perform a Factory Reset

As a last resort, performing a factory reset can restore your device to its default settings. However, this should be considered only after exhausting other options, as it will erase all data on the device. Therefore, before implementing this method, please make sure to back up important data on your phone to prevent any loss. You only need to follow these steps to perform a factory reset on your phone:

Step 1. Access Settings on your Android phone and navigate to "Backup & reset".

Step 2. Select "Factory data reset", then choose "Reset device", and finally, opt for "Erase everything".

perform a factory reset

Final Thoughts

The "com.android.phone has stopped" error can be a vexing issue, but with the correct troubleshooting steps, you can resolve it and get your Android device back on track. Whether opting for specialized repair tools like Android Repair or implementing manual solutions, it's crucial to approach the problem systematically. Remember to back up your important data before performing any major actions. By following these steps, you can navigate through the challenges of this error and enjoy a seamless Android experience once again.

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