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(1) Download & Installation
How to Download Coolmuster Android Assistant (Android Version) to My Android device?
(2) Connection
How to Do If the Driver Installation Failed?
How to Enable USB Debugging on Android Device?
What to Do If USB Debugging Enabled But Detection Still Failed?
What to Do if the Program Does Not Recognize My Android Device?
How to Connect Android via Wi-Fi?
(3) Use
How to Fix Undersize Font in 4K/High-DPI Display?
What Can I Do if the Program will Not Start Normally?
How to Fix When The Product Freezes or Crashes?
Why Am I Getting A Message Saying "the program is Still running" When I Try to Uninstall the Tool?
Why the Program Can Only Detect Received Messages But Not Sent Messages?
How to Fix the Not Enough Space Issue for Android Devices?
(4) Supported Files
What Types of Files Does Android Assistant Support?
1. What's the limitation in trial version of Coolmuster Android Assistant?
A: With the trial version, you can only scan & preview data on Android device while the full version not only allows you to scan & preview data, but also to export data, import data, edit data, send SMS on computer and backup & restore with 1 click.
2. Which devices are supported by your Android Assistant?
A: The devices of the following brands are supported: Samsung, LG, HTC, Huawei, ZTE, Sony, Motorola, Lenovo, Asus, Google, etc. Click here to find if your phone is contained in the supported phone list.
And some models of these brand phones may not be supported, for there are too many models and we couldn't tested all of them. If you find that your device is not supported, please contact us and tell us your phone brand and model.
3. Can I back up data from one Android phone to another phone with Android Assistant?
A: No, you could only back up data from Android phone to computer currently.
4. Can I find my contacts and messages if the Android phone glass screen is broken?
A: If the USB Debugging is enabled on your phone before it is broken, then the data can be found with our program.
5. Can Android Assistant manage more than one Android phone at the same time?
A: Yes! You can manage more than one Android device simultaneously with Android Assistant. Just connect these Android devices to the computer at the same time.
6. Can I back up App with its data to my computer?
A: You can back up your apps to your computer but without the app data.
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Attention: If you can't find your desired answers in this page, please feel free to contact us via the online feedback function or via email: support@coolmuster.com as you like.
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