FAQs of Coolmuster Lab.Fone for Android

With the Coolmuster Lab.Fone for Android, you can recover data like contacts, text messages, call logs, photos, music, videos, and documents easily. For more details, please go to the technical support.

If you can't retrieve deleted files, these are the most common reasons:

(1) Deleted long ago: The data was removed weeks/months back, and your phone's storage has since reused that space.

(2) Heavy phone usage after deletion: Even recently deleted files can become unrecoverable if you continued using your phone intensively after deletion, overwriting the old data.

Coolmuster Lab.Fone for Android is a desktop-based software and cannot operate directly on Android devices. To recover lost data from your device, you'll need to install the program on a computer. Once set up, you can seamlessly transfer data from your Android device to the computer.

SD card reader is a device that reads/writes data from/to SD memory cards, typically via USB connection. Here is how to use it:

(1) Insert the SD card reader into a USB port.

(2) Push your SD card into the reader's slot (gold contacts facing down).

(3) Access files through File Explorer (Windows) or Finder (Mac).

(4) Eject safely via system tray/menu before removal.

Superuser, is also known as root, can access all files in your phone and have administrative permission. In order to get Superuser permission, you need to root the device first.

It depends on whether your lost data is stored on your Android phone's internal memory or SD card. If you are not sure where they are stored, just pay attention to the root prompt when scanning your phone data.

If the data you're planning to recover is located in Android phone's internal memory, then rooting your Android device could be the pre-condition for using any Android data recovery software. Otherwise, you can't get access to the phone's internal memory and scan for files. Read here to learn how to root Android devices in different ways.

Given the open nature of Android, any system developed based on Android can be 100% rooted, but the actual manual operation process is very complicated and has version restrictions. There is a high probability that you fail to root your Android phone.

You can follow the below steps to solve the problem:

(1) Make sure you have rooted your phone, our program needs you to root the phone first to recover deleted data.

(2) Make sure you did not write any new data to your phone, such as send or received new messages.

This problem can be solved in two different situations:

(1) If the photos are stored on your external SD card, please turn on USB mass storage on your phone and then your computer will recognize your SD card as a removable device, then you can launch our program to try again.

(2) If the photos are stored on the internal phone storage, then the program doesn't support recovering it well currently.

The output file format for Contacts and SMS is HTML, you can view it directly with browser.

With the trial version, you can only scan data on Android device, while the full version not only allows you to scan data, but also preview and recover data.

By the way, both the trial version and full version have no restrictions on phone models and operating system, and allow you to enjoy technical support and free software upgrade.

Unfortunately, data recovery is not possible after a factory reset, as this process permanently erases all data on the device.

No. It is because you can't operate your phone. To have your Android phone recognized successfully by the program, you need to unlock your phone to enable USB debugging.

There is a small probability to access your phone, only if you have unlocked your phone, enabled USB debugging on your phone before it is broken.