How to Fix Samsung Cloud Backup Failed Issue

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What To Do When Samsung Cloud Backup Failed?

Many Samsung users send emails to me to reflect the problem that Samsung cloud failed to backup Samsung device data and said "A server error has occurred". Samsung seems unable to solve the problem effectively, so is there really no way to help them out? Not exactly. You can now try the following solutions to fix the Samsung Cloud backup failed issues.

Here are a few solutions you can have a try:

Solution 1: Back Up Samsung to Samsung Cloud with Wi-Fi/Mobile Connection
Solution 2: Add Samsung Cloud Account Again
Solution 3: Clear Samsung Cloud Cache & Data
Solution 4: Update Samsung Cloud to Latest Version
Solution 5: Restart Your Samsung Device
Solution 6: Alternative Way to Back Up Samsung Data

Solution 1: Back Up Samsung to Samsung Cloud with Wi-Fi/Mobile Connection

You can follow the steps in the below to set your Samsung device to back up or sync data to Samsung Cloud with Wi-Fi only, in order to see whether it can solve the Cloud backup failure.

Step 1. Tap Settings -> Cloud and accounts -> Samsung Cloud.
Step 2. Click the three dots icon to choose settings.
Step 3. Select the option of Sync using Wi-Fi only and toggle off all buttons to allow backing up data with mobile data.

sync using wifi

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Solution 2: Add Samsung Cloud Account Again

Make sure you have set up a valid Samsung account. If you do have a Samsung account, you can remove it first from the Samsung phone and reenter it again.

Steps: Click Settings on your Samsung phone and choose Cloud and Account -> Samsung Cloud. Then, click the three dots icon and then Settings. After that, choose "Remove Account".

remove samsung account

Solution 3: Clear Samsung Cloud Cache & Data

Sometimes, cleaning caches and data of Samsung Cloud and Samsung Account is an efficient way to fix the backup problem. To do that, you just choose Settings -> Apps. Tap three dot icon and select Show system apps. Then, scroll down to find Samsung Cloud and then choose the options as follows: Samsung Cloud -> Storage -> Clear Data -> Clear Cache. Finally, repeat the same steps with Samsung account.

clear samsung cloud cache

Solution 4: Update Samsung Cloud to Latest Version

Many users fix the backup problem after updating the Samsung Cloud. Therefore, update your Samsung Cloud if there is an update version released. If you don't receive any update notification from Samsung, you can go to Samsung website to manually install the latest version of Samsung Cloud.

Solution 5: Restart Your Samsung Device

Some users tell that they can backup to Samsung Cloud after they reboot their device. Therefore, you are suggested to restart your Samsung device to check if this solution works.

Solution 6: Alternative Way to Back Up Samsung Data

If Samsung Cloud backup is still not working, you can try another way to back up your Samsung phone. Coolmuster Android Assistant can help you backup your Samsung data to computer without internet connection, and restore your Android data with one click. With its help, you can backup contacts, text messages, photos, videos, music, etc. from Android phone/tablet to computer, restore the backup file to your Android device and even manage Android data on computer directly.

android assistant

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