How to Fix Android Touch Screen Not Working - Can't Unlock Issue In Minutes? (15 Tips)


"I have a Galaxy S7 Edge, and due to an accident yesterday, I dropped it, and the screen shattered in the corner. Unfortunately, I cannot unlock my phone because it restarts and requires my PIN. I know my PIN and all my device-related passwords, but I can't put them in because the touch screen is broken. I have already looked at Samsung's Find My Device and Android's Find My Device, but neither works for me. Are there any other options I can try to unlock my phone without installing any previous apps on it?"

- Reddit.com

Accidentally dropped your Android phone onto the ground and found the Android touch screen not working and can't unlock? Apart from professional technical support, how to unlock an Android phone without a touch screen yourself? Take it easy if you are bothered by this problem. Here, you can follow our instructions step by step to bypass the Android phone with an unresponsive screen.

android touch screen is not working and you cannot unlock the device

Part 1. Things to Know about the Android Touch Screen Not Working Issue
Part 2. How to Unlock Android Phone when Touch Screen Is Not Working? (Software Issues)
Part 3. How to Unlock Phone if Touch Screen Doesn't Work? (Hardware Issues)

Part 1. Things to Know about the Android Touch Screen Not Working Issue

Guess you may have many questions related to the Android touch screen not working issue, like:

1. Common Problems on Android Touch Screen Not Working

  • The touch screen stops working on your Android phone and does not respond to any taps.
  • The touch screen lags, freezes, or hangs.
  • The touch screen does not respond correctly. For example, you click the letter "J" but get "K".
  • Part of the touch screen does not work due to unforeseen reasons.
  • Other physical damages exist on the touch screen, like cracked/chipped screen, water damage, etc.
  • The Android touch screen is not working and can't unlock.

2. Why Is My Android Touch Screen Not Working?

Numerous reasons may contribute to the touch screen not working on Samsung or other Android model issues, including:

  • Physical damages. The touch screen is smashed or broken. And other factors may also damage the touch screen: high temperature, moisture, cold, magnet, static electricity, dirt, etc.
  • Malicious apps. Some apps may crash the device system and make the touch screen unresponsive when corrupted.
  • The broken screen protector will stop the touch screen from working properly.
  • Android system crashes after ROM flashing, firmware update, factory reset, etc.
  • Improper handling on the Android phone.

Part 2. How to Unlock Android Phone when Touch Screen Is Not Working? (Software Issues)

Taking the broken phone to a repair center may take several days. So, make it your last resort. Luckily, you can try the effective solutions below to fix the touch screen issue before that.

Tip 1. Restart Your Device

How do I unlock my Android phone if the touch screen isn't working? Firstly, you can restart your Android phone. It is effective if the temporary glitches or over-heated issues cause unresponsiveness.

  • Press and hold the Power button on your Android phone.
  • Tap the Power Off button to switch it off.
  • Wait for a while when the screen goes black.
  • Press and hold the Power button again to turn on your device.

restart android device if the touch screen is not working

Tip 2. Clean the Phone and Dry Your Hands

If your Android touch screen is dirty, use a piece of clean cloth to clean the screen and your hands. Then, try touching the screen to check if it is now responsive.

Tip 3. Remove the Screen Protector & SIM Card

Sometimes, damage on the SIM card, memory card, or screen protector may also be responsible for the unresponsive touch screen. Thus, check them to see if there are any physical damages with the memory card or take your SIM card to your carrier provider's office and ask them to replace it.

  • Power off your Android phone.
  • Remove the SIM or Memory card from the tray.
  • Insert them into the tray after a few minutes.
  • Reboot the device.

remove the screen protector and the sim card if the screen does not respond

Read more: It is viable to unlock a phone for free with its IMEI number. Open this link to get useful methods.

Tip 4. Boot the Device into Safe Mode

As mentioned above, corrupted apps may give rise to system issues. So, you can restart your Android phone into Safe mode to detect which app to be blamed for.

  • Power off your phone by touching the Power button.
  • When the manufacturer's logo appears on the screen, let go of the Power button but press the Volume Down button.
  • When the Safe mode indicator displays at the bottom of the screen, release the Volume Down button.
  • Check the recently installed apps. If anything looks suspicious, uninstall them from your phone.
  • Restart your phone to exit the Safe mode.

boot android device into safe mode to fix the unresponsive touch screen

Tip 5. Factory Reset the Device in Recovery Mode

Is your Samsung touch screen not working after a drop? One more way to resolve the issue is to factory reset your device in Recovery mode. However, during the process, it will erase all the device content and settings, including messages, apps, videos, photos, etc. Therefore, you'd better back up your Android phone with a broken screen before proceeding.

  • Toggle off your phone.
  • Press and hold the Power + Volume Up buttons together until a menu appears on the screen.
  • Use the Volume Up and Down buttons to select the Recovery mode.
  • Confirm the option with the Power button. After that, your device will be in Recovery mode.
  • Select the Wipe data/factory reset option with the Volume buttons and press the Power button to confirm the operation.
  • Wait for your device to finish factory reset.
  • Once done, choose the Reboot system now option to restart your device.

factory reset the android device if the phone screen does not work

Tip 6. Control Your Phone with Voice or Facial Recognition

Other people may wonder: How to unlock an Android phone without a touch screen? Facial or vocal recognition is possible if your phone has installed the third-party facial or vocal recognition apps beforehand.

Below are the voice or face interactive apps you may need.

  1. Google Voice Access app will listen to your commands to arrange a number for each action. Hence, you don't need to touch the screen to unlock your device.
  2. Use EVA Facial Mouse app. It is a virtual cursor that allows you to use facial recognition to navigate your phone. And you can easily unlock the screen with the Face ID.

unlock android without the touch screen using the voice or facial recognition app

Tip 7. Use an OTG Adapter and Mouse

It's possible to use an OTG adapter and a mouse to control your Android phone as well. However, this way requires that you should enable USB debugging on your Android phone before the screen smashes and your device supports an OTG adapter. If your device meets the requirements, start with the following steps.

  • Buy an OTG adapter from Amazon or other online stores.
  • Connect the adapter to the phone's lightning port and the USB mouse to another end of the adapter.
  • Once connected successfully, you can use the mouse to unlock the device by inputting the password.

unlock your android phone with otg adapter and mouse

Tip 8. Use Android Debug Bridge Commands

The Android Debug Bridge commands can also unlock your Android device. But it only works when the ADB is enabled on the device before the screen gets unresponsive.

How do you unlock a phone if the touch screen isn't working?

  • Download the Android SDK package on your PC and extract the zip file.
  • Install Android USB drivers from your manufacturer's website.
  • Plug your Android phone into the computer and open a command prompt.
  • Type the command cd C:/android/platform-tools>adb devices and press the Enter key on the keyboard.
  • Once your device is recognized, you will see a series of capital letters and numbers on the command window.
  • Enter the following commands in two lines to unlock your device: adb shell input text 1234" "shell input keyevent 66".
  • Hit the Enter key.

use adb to unlock the phone if the touch screen is not working

Note: You should replace 1234 with your phone password in the above command. After that, check if your Android phone is accessible or not.

Tip 9. Unlock Android Phone with Unresponsive Screen via Android Unlock

Android Unlock is the easiest way to unlock an Android phone with an unresponsive screen. It supports all mainstream Android devices and can remove all screen locks without touching the screen.

Key features of Android Unlock:

* Remove screen password, PIN code, pattern lock, and Face ID on an Android phone without touching the screen.

* Unlock some old Samsung/LG phones without data loss.

* Easy and user-friendly to use for everyone.

* Work with Samsung, Huawei, Xiaomi, LG, Lenovo, Motorola, OnePlus, etc., with Android 2.1 and up.

android unlock free download

How to unlock a phone with an unresponsive screen in one click?

Note: As the unlocking process will delete all the device content, you can access your locked Android phone via USB to back up your precious data before removal.

1. Install and open Android Unlock on your computer. Next, select Screen Unlock on the interface and connect your Android phone to the computer using a USB cable.

install and run android unlock on the computer

Then, choose the Unlock Android Screen mode.

select the unlock android screen mode

2. Pick the correct device information from the lists and tap Next.

pick the correct android information before removal

Later, boot your Android phone into the Download mode with the on-screen instructions.

get your android phone into the download mode

After that, it will automatically download the recovery package for your device.

download the recovery package

3. After downloading the recovery package successfully, it will automatically unlock your Android phone.

fix android touch screen not working and cant unlock in one click

You may like:

How to Retrieve Text Messages from a Broken Phone Effortlessly? (Intelligent)

How to Control iPhone with Broken Screen Effortlessly? (6 Proven Ways)

Part 3. How to Unlock Phone if Touch Screen Doesn't Work? (Hardware Issues)

Suppose your Android phone gets severely physical damage. In that case, you can fix the unresponsive touch screen with these methods.

Way 1. Check the Phone Screen

  • Ensure that the Android screen isn't chipped, cracked, or damaged.
  • Take off the screen case or protector to see whether the screen responds.
  • Peel stickers off the screen or sensors, if there're any.
  • Make sure the screen is clean.

Way 2. Test the Affected Parts

  • Tap the upper-left corner of the screen.
  • Swipe your finger from the top to down.
  • Move your fingers slowly to the opposite corner.

Doing so may release the Quick Settings bar and notifications on your phone. If it happens, repeat the above procedures. If the release occurs at the same place, reach out to your manufacturer.

Read more: Want to install APK files on Android from your PC? It is a piece of cake.

Way 3. Knock the Touch Screen

Assume you have dropped your phone onto a hard surface too many times. At this moment, the digitizer cable may get loose below the screen. You can use the Quick Settings bar and notification method in Way 2 to confirm. Or, knock every corner of the screen multiple times to fix the issue.

Way 4. Run a Diagnostic Test on Android

Aside from the above ways, you can also identify the damaged areas by using a diagnostic tool and entering the special codes. The codes vary with Android brands.

  • For Samsung and most Android phones, the code is *#7353#.
  • For Sony Xperia phones, the code is *#*#SERVICE#*#* or *#*#7378423#*#*.
  • For HTC models, the code is *#*#3424#*#*.
  • For Motorola phones, the code is *#0*#.

test the phone screen with the diagnostic test

Perhaps you need: This guide will tell you how to transfer files from a PC to an Android phone without a USB cable. If you are interested in it, you can click it to take a look.

Way 5. Replace the Damaged Touch Screen

In other cases, you can replace the completely damaged touch screen if any of your friends happen to be a technician. Except for this, there is no other way around for a severely damaged screen.

Way 6. Visit an Android Service Center

Ensure that all the rest components of your phone work well and take your device to a nearby service center if other methods fail. If you are lucky enough, professional staff will quickly restore the touch screen functions. Otherwise, you have to replace your phone with a new one.


That's how to fix the Android touch screen that is not working and can't unlock. You can try these methods one by one or directly jump to Android Unlock to unlock your Android phone without touching the screen. It's easy, fast, and has a higher success rate for system-related issues. We hope you will be free from trouble after attempting our solutions.

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