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[Fixed] How to Solved Move to iOS Not Working Issue

Move to iOS is a data transfer tool developed by Apple which enables users to move files from Android to a new or reset iPhone. It supports various files, including contacts, messages, photos, videos, web bookmarks, mail accounts, and calendars. It is actually a useful and easy-to-use app, but sometimes it may not work as it should. Many users report that Move to iOS not working properly and the problems include "stuck on preparing", "not connecting", etc. So in today's guide, we are going to introduce some solutions to solve the Move to iOS app not working issue.

move to ios

Matters Need Attention

There are a few things you should pay attention to when you use Move to iOS:

  • Both your Android and iPhone devices have enough power to complete the process.
  • Android phone should be running Android 4.4 and up and iOS devices should be iOS 9 or later.
  • Make sure that the Wi-Fi is enabled on your Android phone.
  • Ensure that there's enough storage space on your iPhone and the files you are moving are compatible with the iOS device.

If you have met the requirements for using Move to iOS but it still doesn't work as you want, the 7 tips below may help to fix Move to iOS not working problem:

Tip 1: Check the Network Connection
Tip 2: Disable Apps that Affect Wi-Fi Connection
Tip 3: Enable the Airplane Mode
Tip 4: Ensure that the App Stays Onscreen
Tip 5: Update Your Devices
Tip 6: Restart Your Devices and Try Again
Tip 7: Use Its Alternative

Tip 1: Check the Network Connection

If the Move to iOS app says "could not communicate with device" on the screen, it is likely that you didn't connect Android to the iPhone Wi-Fi. To establish the connection, besides entering the code appear on the Android screen, you will also need to connect Android to the temporary Wi-Fi hotspot created by iPhone.

Here's what to do:

  1. Head to the WiFi settings on your Android phone.
  2. Connect the private Wi-Fi created by the iOS device.
  3. Enter the Wi-Fi password which is the same as the Wi-Fi name. It may appear as "iOS *****". Make sure you include the space when typing in.

check network connection if move to ios not working

This should fix the Move to iOS won't connect problem.

Tip 2: Disable Apps that Affect Wi-Fi Connection

There are some apps like Sprint Connections Optimizer or Smart Network Switch on Android that may affect the Wi-Fi connection. These apps aim to optimize the Wi-Fi network connection. When you connect to the temporary Wi-Fi generated by iOS device which is inactive, these apps may reconnect device to a stronger Wi-Fi network, thus resulting in Move to iOS not connecting.

Here's how to turn off Smart Network Switch on Android:

  1. Open Settings > Wi-Fi & internet.
  2. Tap Wi-Fi > Wi-Fi preferences.
  3. Disable Smart Wi-Fi switcher.

Tip 3: Enable the Airplane Mode

Turning on the Airplane mode on Android is also a good trick to fix Move to iOS app not working problem. Under the Airplane mode, the mobile data will be completely cut off thus it will not interfere with the Wi-Fi connection. And it also prevents the transferring process from interrupting by any calls.

To turn on the Airplane mode:

  1. Pull down the notification bar on your Android's screen.
  2. Find Airplane mode and tap on it.

turn on airplane mode to fix move to ios not working issue

Tip 4: Ensure that the App Stays Onscreen

You should make sure that the Move to iOS app on both Android and iOS devices stay onscreen during the whole transfer process. If you exist the app in the middle of the transfer, it will stop migrating contents. It is also suggested to disable all the background apps to avoid pop-up notifications during the transfer.

Many users also complain that the Move to iOS stuck on transferring. The transfer speed depends on the file sizes you are moving. If the file sizes are large, it may take hours or even a day to complete the transfer. So you can just leave the devices alone until the transfer is finished.

Tip 5: Update Your Devices

Every new system update will fix some small bugs and problems. If your device is running an old version, update it to the latest to ensure the Move to iOS can work properly.

Update Android device:

  1. Open Settings app > System.
  2. Tap System updates.
  3. Update your device if there's a new version available.

Update iOS device:

  1. Navigate to Settings > General.
  2. Tap Software Update.
  3. Install the latest version of the system for your iPhone.

update ios if move to ios not working

Tip 6: Restart Your Devices and Try Again

Restart both your iOS and Android phone can sometimes fix the problems like "Move from Android not working". Just simply restart your devices and try again.

For Android: Press and hold the Power button and tap Restart.

For iPhone: Press and hold the Power button and tap slide to power off. After this, turn on your iPhone again.

restart ios device if move to ios not working

Tip 7: Use Its Alternative

Move to iOS still not working after trying the methods above? Well, there are other Move to iOS alternatives to transfer files from Android to iPhone.

Coolmuster Mobile Transfer is highly recommended when it comes to transferring files between mobile phones. It is a professional and trusted data transfer program that lets you complete the data transfer efficiently and safely. The interface of this tool is very simple, you can move files from other phones to your new iPhone in a few clicks.

Coolmuster Mobile Transfer supports Android and iOS operating systems. You can freely transfer files from Android to iPhone, iPhone to iPhone, Android to Android and iPhone to Android. The supported file types vary from different transfer modes. For Android to iPhone transfer, it currently supports contacts and documents(PDF and ePub), and more file types will be supported in the future.

This program is clean and safe without any malware or ads. You can rest assured that your data is completely safe with this software. Download the trial version of Coolmuster Mobile Transfer and have a try:

coolmuster mobile transfer windows downloadcoolmuster mobile transfer mac download

Transfer files from Android to iPhone via Coolmuster Mobile Transfer:

Step 1: Download and launch Coolmuster Mobile Transfer on your Windows or Mac computer, then hit the Mobile Transfer module from the toolbox.

launch coolmuster mobile transfer if move to ios not working

Step 2: Connect both your Android and iPhone to the computer with suitable USB cables then follow the prompts to get them detected by the program. After the detection, make sure that your phones are under the right positions. If not, click Flip to make a change.

transfer from android to ios via mobile transfer if move to ios not working

Step 3: Select the file type you want to move from Android to iPhone, then click the Start Copy button to start the transfer.

try coolmuster mobile transfer if move to ios not working

Words in the End

That's all the solutions for fixing Move to iOS not working issue. If Move to iOS still not working after attempting, you can give Coolmuster Mobile Transfer a try. It can help you transfer contacts and documents from Android to iPhone in minutes. The transition is very smooth and everything will be moved correctly to your iPhone.

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