Android File Transfer Not Working? Try These Fixes We Provided!


The Android data transfer app is designed for transferring files between Android and Mac devices. While it is usually easy to use, sometimes the app stops working unexpectedly, which can be frustrating. Some users have also reported encountering troubles while transferring data between the devices. Here are some ways of troubleshooting Android File Transfer not working errors.

android file transfer not working


Part 1. What Are the Possible Causes of Android File Transfer Mac Not Working Problem?

Android and Mac don't always get along well because they use different communication protocols. The Android File Transfer not working on Mac may occur due to limitations in media transfer protocol (MTP) support on Mac devices, connection issues through your app, or other reasons.

Below are some common causes of Samsung USB file transfer not working problem:

  • A defective USB cable - A damaged or low-quality USB cable can cause the connection to be disrupted while transferring files.
  • Outdated software - If your computer or Android device is outdated, it may not understand the other device's communication protocols.
  • Insufficient storage space - The transfer process may fail if you don't have enough free space on your device.
  • Mac device USB port problem - The Mac's USB port may be faulty, preventing the connection from working.
  • Disabled file transfer feature - The issue may arise if the file transfer feature has been disabled in your Android device's settings.
  • Incompatibility Issues - If you are using a device that is not supported by the Android data transfer app, then it may fail to work.

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Part 2. How to Fix USB File Transfer Not Working Issue

Below are some of the solutions to fix the Android File Transfer not working issue:

Fix 1. Try Updating Your MacOS

An outdated Mac computer can cause MacBook Android File Transfer not working issue, leading to communication breakdowns. To prevent this from happening, make sure you always keep your system running on the most up-to-date version of MacOS by following simple steps:

Step 1. Navigate to the top-left corner of your computer's screen and click on the "Apple" logo.

Step 2. Click the "System Preference" option, and hit the "Software Update" button.

hit software update in system preferences on mac

Step 3. You will see available updates. Click the "Update Now" button to update the device.

update your macos system

Step 4. Wait for the updating process to complete, and try sharing files between your Android and Mac PC again to see if the problem persists.

The Android File Transfer not working error should be resolved by now. Try the next fix if the problem persists.

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Fix 2. Activate File Transfer Feature

You may experience a Samsung USB file transfer not working issue if the file transfer feature has been disabled on your device. The first thing you should do before transferring files between your Mac and Android device is to enable file transfer mode.

Follow the simple steps below to learn how to enable file transfer mode on your Android device.

Step 1. Scroll down your Android Phone's notification shade and tap on the "Charging connected device via USB" silent notification.

tap on the charging connected device via usb

Step 2. Tap the "More" button to enable the "Transfer file" feature.

enable file transfer feature

Step 3. Try sharing files between your Android and Mac PC again to see if the problem persists.

The problem should be solved if the issue was a disabled file transfer feature. Continue to the next fix if the problem still exists.

Fix 3. Update Your Android Device

Trying to connect your Mac computer and Android mobile device without success? If you're running an older version of Android OS, it can be a challenge. Fortunately, you only need the latest software update to establish a reliable connection through Android File Transfer.

Follow the below steps to update your Android device:

Step 1. Launch your Android device's "Settings" application.

Step 2. Scroll down and hit on the "About Phone" button.

Step 3. Tap on the "Software Update" button from the available choice.

update your phone's system

Step 4. Try sharing files between your Android and Mac PC again to see if the problem persists.

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Fix 4. Uninstall Samsung Smart Switch/Samsung Kies

Got a Samsung Galaxy device but having trouble connecting it to your Mac? The Samsung USB file transfer not working issue may be due to conflicting apps like Kies or Smart Switch. All you need to do is to uninstall them, and Android File Transfer should work in no time!

Follow the below steps to uninstall these applications and try to transfer the files again:

How to uninstall Samsung Kies on Mac?

Step 1. Launch the "Library" folder and navigate to the "Cache" folder. Delete the "com.samsung.Kies" and "com.samsung.KiesCrashReporter".

mac go to library caches folder

Step 2. Navigate to the "Preference" feature on the Library folder and delete "com.samsung.Kies.plist".

mac go to library preference folder

Step 3. Lastly, navigate to the "Framework folder" and delete "SamsungKiesSerialPort.framework" and "SamsungKiesFoundation.framework".

How to uninstall Samsung Smart Switch on Mac?

Step 1. Open the installation package for Samsung Smart Switch. Click twice on "Uninstall.app" and click on the "Yes" option.

how to uninstall samsung smart switch on mac

Step 2. Navigate to the menu on Finder and click "Applications", select "Smart Switch", and click on the "Uninstall" option on the drop-down menu. Select the "Remove" drivers option from the popup that will appear and confirm the action by clicking on the "Yes" button.

Step 3. Select the "OK" option when you log into the system user's account. Click on the "Complete" button when you finish the removal procedure and hit the "Go" option on the "Finder" menu.

Step 4 . Select the "Go to Folder" option from the menu, type "~/library/" on the text field, and hit the "Return" button. Open the "Application Support" in the library. Remove all the files related to Samsung Smart Switch from the Preferences and Caches and empty the "Trash".

remove files related to smart switch on mac

Step 5. Restart your Mac device when you finish emptying the trash.

How to uninstall Smart Switch and Samsung Kies on Samsung phone?

Below is a step by guide on how you can uninstall Smart Switch And Samsung Kies on your Samsung phone:

Step 1. Swipe upwards on your device to access the applications screen.

Step 2. Tap and hold the "Smart Switch" or "Samsung Kies" application icon.

Step 3. Tap the "Uninstall" option to remove the app from your device.

You can easily remove the Smart Switch and Samsung Kies application from your device by carrying out the above mentioned steps. After completing the uninstallation process, restart your phone and try connecting it to Android File Transfer again to check if the Android File Transfer cannot connect to device issue is solved.

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Part 3. How to Skip the Problem by Using an Alternative Tool

Have you tried using the above-mentioned fixes, but you are still encountering the "Android File Transfer no Android device found" error? You can use a reliable Android File Transfer alternative such as Coolmuster Android Assistant for Mac. Coolmuster Android Assistant for Mac is an advanced program that enables you to move data between your Mac and Android devices. Moreover, it allows you to seamlessly manage your Android data on your Mac.

The software supports a wide range of file types comprising of contacts, music, photos, videos, messages, and applications. You can conveniently back up all your Android data to your Mac with its one-click backup function or choose specific files to back up. The backup can be effortlessly restored to your Android device as well.

Coolmuster Android Assistant for Mac supports almost all Android phones, including Samsung, HTC, Motorola, Sony, LG, and Huawei. The program's user-friendly interface ensures you can easily manage your device. It has a high data transfer success rate, which is why it is trusted worldwide. Coolmuster Android Assistant for Mac is the tool you need if you are looking for an easy and secure alternative to Android File Transfer. It ensures your data is safely transferred between your Mac device and Android phone.

Coolmuster Android Assistant for Mac Key Features:

  • Transfer contacts, music, photos, videos, and more
  • Easy to use with a user-friendly interface
  • Compatible with almost all Android devices
  • Back up and restore data in one click
  • High success rate for data transfer

Below is a step-by-step guide on how you can use Coolmuster Android Assistant for Mac:

01Begin by downloading, installing, and launching Coolmuster Android Assistant for Mac on your Computer. Click on the "Android Assistant" button from the application's interface.

02Use a USB cord to connect your Android phone to your Computer. Enable debugging mode on your Android phone by tapping the "OK" or "Allow" buttons.

connect your phone to the PC

03Click on your target data type folders on the screen's left panel, e.g., "Contacts". Select the files you wish to move and tap the "Export" button to save the data to your Computer.

export contacts using android assistant

The above are the simple steps that you can follow to transfer data from your Mac device to your Android phone using Coolmuster Android Assistant for Mac. It is the perfect alternative for Android File Transfer due to its adorable features and performance. Give it a try!


If you encounter "not able to transfer files via USB" issues while trying to transfer data between Android and Mac via USB, the best course of action is to try out the solutions outlined in this article. However, if the fixes don't work for you, an unbeatable alternative would be to use Coolmuster Android Assistant for Mac. This software is specifically designed to facilitate a hassle-free data transfer between Mac computers and Android phones.

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