iPhone 12 Screen Black But Phone Is On? Learn How to Get It Back


The joy of owning the latest iPhone models is indescribable. However, all this can be short-lived when the screen turns black. Even Apple products are prone to problems, and often you may encounter issues such as "iPhone 12 screen black but the phone is on". Most iPhone 12 users have reported experiencing this issue, which can be a nightmare. You can't even imagine your most dependable gadget failing to work suddenly. It can take a toll on you.

If you are in the same boat, fret not. There are several sure ways to solve this creepy problem. This article highlights the causes of the iPhone 12 black screen and the possible solutions. Keep reading to learn these lifesaver tricks.


Part 1. Why Is My iPhone 12 Screen Black?

Before starting to resolve any problem, you should understand why it happened. The reason why iPhone 12 is on, but the screen is black is below:

  • Firmware failure.
  • Hardware issues.
  • Battery drain.
  • The phone is damaged.
  • Glitches or bugs.
  • Software problems.

These are a few reasons why the iPhone 12 screen is black, but the phone is on. The next part addresses solutions to solve iPhone 12 screen that went black but still works issue. So, check it out.

Part 2. How to Fix iPhone 12 Black Screen But Still On Issue

Now that you know the reasons why iPhone 12 screen is black but the phone is on in the last section, you should also learn the possible fixes to troubleshoot the problem. We will provide some easy and effective solutions in this section to help you solve this problem. Go on reading and learn how to fix it.

Fix 1. Force Restart Your iPhone

A force restart is one fix that tends to fix software glitches on any device. It is a simple yet efficient trick that can resolve this issue when this iPhone 12 screen is black but the phone is on.

Force rebooting a device closes all running processes and applications. Besides, all the utilities that might be consuming system resources will be closed down too. However, no data is lost during the process, so it is a safe option to solve screen problems on any device. Follow the steps below to force reboot an iPhone 12:

Step 1. Press and quickly release the Volume Up key. Do the same for the Volume Down key.

Step 2. Now long-press the Side key and release when the Apple logo appears on the screen.

force restart iphone 12 to fix iphone 12 screen black but phone is on

Fix 2. Update the Apps

If you have not updated your iPhone 12, the apps are also not updated. They may contain bugs that are causing black screen problems. So, you should update apps on your device and see if the issue is fixed. Below are steps to update apps:

Step 1. Click on App Store on the device's home screen. When it opens, click on your Profile at the upper right corner of the screen.

Step 2. Scroll down to the Update All button. Tap on it to update all your apps.

update all iPhone apps to fix black screen on iphone 12

Further Reading:

How to Fix iPhone Grey Screen of Death By Yourself? (8 Solutions)

How to Fix Green Lines on iPhone Screen? Proven Solutions Are Here

Fix 3. Charge the iPhone

There is also a possibility that the charge is drained completely, making the screen not display. In that case, the solution is to charge and restart it.

Plug your charger into a power outlet and connect the charger to the phone. Make sure you are using the phone's original charger. Leave the phone to charge for about 30 minutes. After charging, restart it and check if the issue is resolved.

Fix 4. Restore iPhone 12 in iTunes

If the iPhone screen is black, but the phone is on, then you have to go a step further and restore the device. Apple has crafted iTunes as software to efficiently manage media files and address iOS issues through seamless program reinstallation. Therefore, make sure you have installed the latest iTunes version. Also, make sure the PC is updated and compatible with the phone. Below are steps to restore iPhone 12 to default settings in iTunes:

Step 1. Start by linking the iPhone 12 to your Windows or Mac computer. Once done, launch the iTunes app.

Step 2. Next, choose the device you connected from the iTunes app.

Step 3. After the iPhone is detected, you'll see a popup window. Tap on Restore to restore your iPhone.

fix iphone 12 black screen issue using itunes

Before you try this fix, make sure you have a backup in iCloud to restore the device with the backup in iCloud. If you don't have a backup, back up your iPhone to iCloud first.

Fix 5. Press iPhone Externally

One of the underrated simple techniques of resolving the black screen on iPhone 12 is externally pressing it. It is a simple yet effective method that can be helpful. Follow the steps below to do that:

Step 1. Carefully press your iPhone's casing and the screen across on the top part. While pressing, focus around the camera and display connector side.

Step 2. Keep on pressing for about 20 seconds. If the display connectors have been displaced, you will see your iPhone's screen lighting up.

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Fix 6. Restore iPhone 12 in DFU Mode

You can also try restoring your iPhone 12 in Device Firmware Update (DFU) mode if all other methods fail to solve this issue. It is a viable solution to iPhone 12 screen black but still works issue. What happens when restoring a device in DFU is that the device communicates with your iTunes even without a bootloader activated.

This implies that if a major software issue hinders the screen from waking up, this process will bypass it and try restoring the software. But ensure the cause of the screen turning black isn't physical damage. Below are steps to restore iPhone 12 via DFU:

Step 1. Connect iPhone 12 to the computer using a USB, and after successfully connecting it, open iTunes and put your iPhone into DFU mode.

Step 2. Press the Volume Up button and quickly release it. Now press the Volume Down button and quickly release it. Afterward, press the Side button to switch the iPhone 12 off.

Step 3. Once the iPhone turns off, press the Volume Down and Side buttons simultaneously.

Step 4. After 5 seconds, let go of the Side button only and continue holding the Volume Down button. Once the iPhone shows up on iTunes on your computer, release the Volume Down button.

put your iphone 12 into dfu mode

Step 5. Upon receiving the recovery mode notification from iTunes on your computer, simply click OK to initiate the restoration process for your iPhone.

restore your iphone 12 into dfu mode to fix iphone 12 is on but screen is black

Fix 7. Contact Apple Support

If none of the solutions works, you should contact Apple Support. Maybe your iPhone 12 is having hardware problems, which will be diagnosed and fixed effectively by Apple professionals. Here's how you can contact Apple Support:

Step 1. Open a web browser on your computer and navigate to the Apple Support website. You can also call Apple Support directly.

Step 2. You will have to provide some information about the device, such as the serial number of your iPhone 12, and explain in detail the description of the problem. Follow the instructions given to troubleshoot the problem.

Learn More:

How to Fix iPhone Black Screen But Still On Issue? [Tips and Tricks]

iPhone Screen Keeps Going Black | Useful Tricks Help You Fix It

Part 3. How to Fix iPhone 12 Screen Black But Phone Is On Problem Easily

iOS System Recovery is a powerful software designed to help fix all kinds of iOS system-related problems with a click of a button. It can solve numerous issues, including the iPhone stuck in the black/blue/red/white screen of death, disabled iPhone, iPhone stuck in Apple logo/Headphone mode, water damaged iPhone, etc.

So, if your iPhone 12 shows a black screen but is still on, you have a wonderful tool here to help. It repairs iPhones, iPads, and iPods back to normal on a computer. As long as the device can boot into Recovery/DFU mode, you will fix iPhone 12 black screen like a pro. Just download the program on a computer, connect the phone, enter it into recovery mode, and let the tool handle the rest. It is simple to use, fast and doesn't cause data loss.

Key Features:

  • Repair iPhone 12 black screen to normal.
  • Fix all iOS system problems like iPhone stuck in the black/white screen of death, disabled iPhone, iPhone stuck in Apple logo/Headphone mode, etc.
  • Repair iOS without data loss.
  • Simple to use and fast.
  • Support iPhones, iPads & iPods.

Steps to repair an iPhone 12 with a black screen using iOS System Recovery:

01Run the software after downloading and installing it. Select the iOS System Recovery module from the primary interface.

run ios system recovery to fix iphone 12 screen is black but phone is on

02Tap the Start tab to start fixing iPhone 12 black screen. Now boot your iPhone 12 into Recovery or DFU mode.

detect the iphone 12 black screen but still on problem

03Tap the Repair option to install the correct firmware for your iPhone.

start to repair iphone 12 screen black but still works

04After downloading the firmware, the tool will automatically fix iPhone 12 black screen issue.

wait to fix iphone 12 screen went black but still works

Also Read:

iPhone Screen Black and White? Fix It in 5 Methods Easily

Apple iPhone Black Screen of Death? Here Are the Best Solutions


If you're experiencing an iPhone 12 black screen but are still on the problem, the above troubleshooting steps will help. Just ensure that you follow the right process, and you'll be amazed at how simple it is to solve the iPhone 12 black screen issue.

With professional software like iOS System Recovery at your fingertips, solving this problem will be a piece of cake. It's one of the top-rated software that works like a charm in resolving all iOS-related problems.

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