[Solved] How to Fix iPhone/iPad Screenshot Not Working


"Both the top button and the front button work independently, but when I press them together my screenshot function has stopped working. Any idea how to fix this?"

“I'm suddenly having a lot of trouble making a screenshot on my iPhone 6 after installing iOS 10. I used to press on/off button and keep it pressed, then I pressed home button and everything worked fine. If I try to do it his way, it does not function anymore. Why?”

"My iPhone suddenly not accepting command "Home + Sleep button", and I could not capture my phone screen anymore. I tried to disable the accessibility things, but nothing working. Anyone has this problem/solution? Appreciate any help..."

The above problems sound a little familiar? You've also had such experiences before? That's terrible! But it is actually one of the common problems iOS device users will meet especially after they upgrade to the newest iOS 10. But don't fret! Just read this article and learn how to easily fix such issues!

Solution 1. Press and Hold Home and Power Buttons

Solution 2. Restart the iOS Device

Solution 3. Using Assistive Touch

Solution 4. Using 3D Touch (for iPhone 6s or Later)

Solution 5. Fix iPhone/iPad Screenshot Not Working without Data Lost (Recommended)

Quick Fix: How to Fix iPhone/iPad Screenshot Not Working

Solution 1. Press and Hold Home and Power Buttons

Press and hold the Power and Home buttons at the same time, but make sure to press the Power button a second before the Home button. Theoretically, the problem could be solved and now you can access the screenshots that you've taken just now.

Solution 2. Force Restart the iOS Device

To force restart the device, Please press and hold the iPhone or iPad's Home button and the Power button for at least 10 seconds till you can see the Apple logo on the screen. And then wait for the device to reboot and try again to see whether the problem has been solved. If not, continue your reading.

Solution 3. Using Assistive Touch

Instead of pressing buttons to capture a screenshot, you can also use assistive touch to do it. Detailed steps are as listed in the below, just give it a go:

- Go to Settings app and then tap on General. Tap on Accessibility.

- Tap on "AssistiveTouch" and turn on "AssistiveTouch".

- Now, Assistive Touch button will be displayed on your screen. Tap on it > Device > More > Screenshot.

fix iphone not working on iphone

Related: Ways to Capture Screenshots on iPhone

Solution 4. Using 3D Touch (for iPhone 6s or Later)

For iPhone 6s and later, you can also add Screenshot to 3D Touch Actions to take screenshots:

- Enable Assistive touch as instructed in the solution 3.

- Go to the Customize the Top Level Menu and then 3D Touch Actions to check Screenshots.

- Now just capture a screenshot by pressing on the Assistive Touch icon strongly.

fix screenshot not working on iphone

Solution 5. Fix iPhone/iPad Screenshot Not Working without Data Lost (Recommended)

To fix the iPhone/iPad screenshot not working issue without data lost, it is strongly recommended to use the iOS System Recovery. The program supports to detect the problems of your iOS device and solve all kinds of system problems on iPhone/iPad/iPod device, including that iPhone gets stuck in recovery mode, iPhone is in black/blue/red/white screen, iPhone shows Apple logo and etc.

Step 1. Download and install the recommended software on your computer, and launch it. Connect your iDevice to the PC via a USB cable and select "More tools" > "iOS System Recovery" after the software detects the connected device.

connect idevice to pc

Step 2. Then the software will detect and show the problems of the connected device, like Screenshot Not Working, Stuck at Apple logo, Recovery mode and etc. Then click "Start" button as prompted.

detect the system problems on idevice


Step 3. After that, you will be asked to confirm the information of your device and then click "Repair" button to start fixing process. If the information is not right, select the exact information manually before repair. To fix the iOS issue, the software might download the latest firmware version of your device after detecting your current iOS version.

start to repair iphone ipad screenshot not working issue

Words in the End:

So you can fix iPhone/iPad screenshot not working problem as wanted and needed. And if you don't use the Solution 5, you may lose data from your iDevice. And if you want to recover lost screenshots from your iPhone/iPad, just give it a try of this Coolmuster iPhone Data Recovery software, which allows you to restore lost photos including screenshots from your device within simple clicks.

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