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Troubleshooting for AT&T Mobile Transfer Not Working: AT&T Mobile Transfer App Troubleshooting

"I have for hours tried to transfer my contacts and photos from my old Nokia (Windows phone) to HEIC Desire 626 (Android). I got the AT&T Mobile Transfer app on both, and they are on the same Wi-Fi. My problem is: After I scan the QR code from the old phone and wait, nothing happens. It shows it can't process lost connections. But the connection never changes during the new phone's processing. I can't figure out what the issue could be."

- Excerpted from AT&T Community Forums

Many people complain recently that the AT&T Mobile Transfer is not working on their devices, including AT&T Mobile Transfer connection error, AT&T Mobile Transfer taking forever, AT&T Mobile Transfer has stopped, AT&T Mobile Transfer QR code not working, and AT&T Mobile Transfer stuck, etc.

If you are deeply trapped in the AT&T Mobile Transfer problems and wish to fix the issues effortlessly, follow our guide to find out the most suitable trick for your situation.

 at&t mobile transfer not working

Part 1. What Is AT&T Mobile Transfer?
Part 2. How to Troubleshoot AT&T Mobile Transfer Not Working Issue?
Part 3. The Best Alternative to AT&T Mobile Transfer When It Has Connection Issue

Part 1. What Is AT&T Mobile Transfer?

AT&T Mobile Transfer is a data transfer app that moves photos, music, contacts, videos, messages, MMS, and documents from one phone to another over the same Wi-Fi. It works well with iOS 8.0 and higher and Android 5.0 and later versions. As long as both devices come from the AT&T provider, you can migrate data smoothly between them.

Well, how long does it normally take to transfer data via AT&T Mobile Transfer? It depends. The network speed, the file size, and the solid-state drive will affect the transfer speed. If the data transfer does not complete after hours, it may be abnormal. Then, you can restart your device and re-transfer the data.

However, I have to tell you that AT&T Mobile Transfer usually takes prolonged to transfer data, according to some user's feedback. Therefore, if you need to copy files from one device to another in minutes, you can try an AT&T Mobile Transfer alternative we will mention later.

 at&t mobile transfer app

Part 2. How to Troubleshoot AT&T Mobile Transfer Not Working Issue?

Some users report that AT&T Mobile Transfer has connection issues with their smartphones; others say that they encounter AT&T Mobile Transfer access not granted problem. To help you out with the case, we tested and discovered eight common tricks for AT&T Mobile Transfer app troubleshooting.

Trick 1. Ensure that the Apps Supports Your Phones

As AT&T Mobile Transfer supports iOS 8.0 and Android 5.0 or later, you need to update your device's operating system to the latest version to fulfill the requirements.

Trick 2. Check the Wi-Fi Connection

Ensure that the Wi-Fi network connection is stable and fast. If not, connect to a stable network to avoid AT&T Mobile Transfer stuck issue.

Trick 3. Update the AT&T Mobile Transfer

Make sure that you have installed the same version of AT&T Mobile Transfer on both devices. You can update the app version to fix the bugs and ensure smooth data transfer.

Trick 4. Transfer Files Bit by Bit

Avoid transferring several gigabytes of data at the same time. Or, the AT&T Mobile Transfer will easily get stuck. You can distribute all files into groups and transfer a small amount each time.

Trick 5. Restart Your Mobile Phones

Rebooting your device is a panacea for a set of glitches. And sometimes, it will repair your phones to normal status.

Trick 6. Clear AT&T Mobile Transfer Caches (Android Only)

In other cases, insufficient space will also cause the AT&T Mobile Transfer not working issue. For that, go to Android's Settings > tap the Manage apps option > select AT&T Mobile Transfer > choose the Clear data icon > hit the Clear cache option.

clear the caches of at&t mobile transfer

Trick 7. Make Sure You Are Using the Same Account

You also need to ensure the same AT&T account on both phones and apps. Or you will get into trouble when transferring files.

Trick 8. Reinstall AT&T Mobile Transfer

The last free solution you can try is to uninstall the AT&T Mobile Transfer app and reinstall it on both of your devices again. It will also resolve the AT&T Mobile Transfer not working bugs and glitches.

Part 3. The Best Alternative to AT&T Mobile Transfer When It Has Connection Issue

Suppose the AT&T Mobile Transfer not working issue still exists after trying the above fixes. In that case, you may need to use an AT&T Mobile Transfer alternative to migrate data first. One of the best alternatives is Coolmuster Mobile Transfer, which allows you to transfer data between Android and iOS devices.

The highlights of Coolmuster Mobile Transfer:

* Android to Android: Transfer contacts, SMS, videos, apps, call logs, music, photos, and eBooks.

* Android to iOS: Move contacts and eBooks (PDFs & ePubs).

* iOS to iOS: Copy calendars, eBooks (PDFs & ePubs), contacts, bookmarks, and notes (not supported in iOS 11 or later due to strengthened security rules by Apple).

* iOS to Android: Move music, contacts, photos, SMS, videos, and eBooks (PDFs & ePubs).

* One-click operation, fast speed, and secure movement.

* Widely compatible with all iPhone/iPad/iPod models and most Android devices, such as iPhone 12 Pro Max/12 Pro/12/12 mini, Samsung Galaxy S21/S21+/S21 Ultra, LG G8 ThinQ/V40 ThinQ/W31, Sony, Huawei, HTC, etc.

att mobile transfer alternative windows versionatt mobile transfer alternative mac version

How do I transfer everything from my old phone to my new phone?

1. Install Coolmuster Mobile Transfer on your computer.

After installing the app, please enter the Mobile Transfer module from the toolbox.

install att mobile transfer alternative on the computer

2. Connect both devices to the computer.

Follow the on-screen prompts to plug the two phones into the computer. Ensure that the sending phone is in the Source position. If necessary, tap the Flip button to switch them. Once connected, it will display a Connected sign under the device pictures.

connect two phones to the computer

3. Transfer data from phone to phone.

Check the data types you want to transfer and hit the Start Copy button.

how to transfer data from phone to phone with the alternative app when att mobile transfer is not working

Further reading:

Phone Clone Troubleshooting: How to Fix if Phone Clone Not Working

7 Simple Tricks for Samsung Cloud Backup Failed Problem (Updated)

Final Thoughts

Now you know how to fix the AT&T Mobile Transfer not working problem. You can fix them with the given solutions one by one or directly transfer data from one device to another with Coolmuster Mobile Transfer. And I recommend you to select Coolmuster Mobile Transfer. It is secure, fast, and economical.

If you have something to let us know, please tell us in the comments.

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