LG Bridge Cannot Connect? How to Fix the Problem in Minutes?


"Hello, I just got myself a brand new LG G4 H815, and it is running Marshmallow. I want to upgrade to Nougat, so I installed LG Bridge on my Windows 10 PC and connected my phone with an original USB cable, but I get a message on LG Bridge 'no mobile device connected.' PC recognizes my phone, and I can transfer files from and to the PC. Can someone tell me a solution to this problem or tell me if I can update my phone in some other way?"

- Excerpted from XDA developers forum

LG Bridge cannot connect with your device suddenly? Why does this happen? And how to troubleshoot LG Bridge not recognizing phone? You will find satisfactory answers in the following content.

lg bridge cannot connect

Part 1. What Causes 'LG Bridge Not Working'?
Part 2. LG Bridge Cannot Connect? How to Fix It?
Part 3. Use an LG Bridge Alternative When LG Bridge Doesn't Connect

Part 1. What Causes 'LG Bridge Not Working'?

LG Bridge is a program that manages, updates, and backs up and restores LG phone and tablets on a computer after a successful physical connection. However, sometimes you may encounter the 'LG Bridge not working' issue, which troubles you greatly. For example:

  • LG Bridge says 'no mobile device connected';
  • LG Bridge shows 'your phone cannot update';
  • LG AirDrive is busy. Disconnect LG AirDrive and try again later.
  • LG Bridge 'cannot check the software version. Try again.'
  • LG Bridge shows a forever connecting screen.
  • ...

The possible reasons behind the issue may lie in:

  • You don't install or configure the LG USB driver correctly.
  • You don't install the AirDrive app on the LG phone.
  • LG Bridge does not support updating the software version on LG devices from third-party platforms, like AT&T, Cricket Wireless, Tracfone, Sprint, AIO Wireless, Boost Mobile, etc.
  • There is no available software update version for your device.
  • LG Bridge does not support your LG phone.

Part 2. LG Bridge Cannot Connect? How to Fix It?

To fix the 'LG Bridge cannot connect' problem, you can follow the instructions below.

Turn to LG PC Suite

LG Bridge works for LG G4 and later versions, such as LG Q92 5G/Q52/Q31/Q61/Q51, LG V60/V50/V40, LG Stylus series, X series, and K series, etc. If you are using an old LG device released earlier than LG G4, LG Bridge won't recognize it. Therefore, you can use LG PC Suite instead. LG PC Suite can work like LG Bridge to transfer, update, and back up LG G3 and earlier versions.

Choose MTP Mode on Your Phone

When you don't enable the USB debugging or select MTP mode on your LG device, LG not recognizing the phone indeed happens. To solve this problem, you can:

1. Open LG device's Settings > find General > choose Developer options > check USB debugging. If you cannot find the Developer options, you can click the Build number seven times and return to the last screen. After that, you will find Developer options there.

enable usb debugging on lg to fix lg bridge connect connect

2. When connecting your LG phone to a computer with a USB cable, pull down the drop-down screen on your LG phone and enter the USB settings from the Notifications. Then, select MTP mode from the list and run LG Bridge. The software will then recognize your device.

choose mtp mode to fix lg bridge cannot connect

Install PC Driver

Assume that LG Bridge cannot connect to your device after selecting the MTP mode. In that case, you can install the PC Driver on MTP mode.

1. When connecting your LG phone to the LG Bridge on your computer, pull down the drop-down screen and tap Media device (MTP) under the Notifications bar.

2. Click the three dots at the top-right corner and tap Install PC programs. Next, click OK on the pop-up window to confirm the operation.

install pc driver if lg bridge cannot connect

Try a Different USB Port

If the computer can detect your LG device but LG Bridge cannot, you can try a different USB port to connect your LG device. There are different USB ports on your PC. Usually, the USB 3.0 port is blue inside, and the USB 2.0 port has white or black color inside.

Upgrade LG Bridge Version

Does the problem still exist? You can update the LG Bridge to the latest version and try again.

1. Open LG Bridge on your computer, click Settings > tap Check for Update next to About LG Bridge.

2. If there is a new version, update the LG Bridge; if there's no, uninstall & reinstall LG Bridge and reconnect your LG device to the computer after that.

update lg bridge if lg bridge cannot connect

Part 3. Use an LG Bridge Alternative When LG Bridge Doesn't Connect

If you cannot resolve the problem of 'LG Bridge cannot connect' but are eager to back up and manage your LG phone, you can try Coolmuster Android Assistant. This program works like LG Bridge, enabling you to manage, transfer, back up, and restore files on LG phones and other Android phones in one click.

Critical features of Coolmuster Android Assistant:

* Back up and restore the overall Android data on a computer in one click.

* Selectively transfer contacts, call logs, videos, music, SMS, etc., between the computer and your phone.

* Manage your Android data: Add, delete, and edit contacts; send, reply, copy, forward, and delete SMS; install & uninstall apps; export Android contacts to Outlook; import Outlook contacts to Android, etc.

* Preview all files before importing or exporting to or from your phone.

* Widely compatible with LG V60 ThinQ/V50 ThinQ/V50S ThinQ/V40 ThinQ/V34/V30/V30s+/V30 S+ ThinQ, LG W41 Pro/W31+/W30/W30 Pro, LG G8/G7/G6/G5, and other Android phones running Android 4.0 and above.

install the lg bridge alternative on windows pcinstall the lg bridge alternative on mac

How to back up and restore LG phone in one click?

1. Install Coolmuster Android Assistant on your computer.

After installing the app, launch it and choose Android Assistant from the interface.

2. Connect your LG device to the PC.

Plug your LG device into the PC via a USB cable and follow the on-screen instructions to enable the USB debugging. Once the program detects your LG device, you will see the LG device's primary information on the interface.

connect lg phone to the computer

3. Back up and restore LG phone.

One-click to back up your LG data: Click the Super Toolkit section on the top menu > select Backup > tap your LG device from the drop-down list > check the content you want to back up > click Browse to define a backup location > hit the Back Up button.

use the lg bridge alternative to back up lg phone in one click

One-click to restore your LG data: Click the Super Toolkit tab on the top menu > choose the Restore option > click the target device from the list to save data > tick the content you wish to restore > tap the Restore button.

use the lg bridge alternative to restore lg phone in one click

You may like:

How to Recover Deleted (SMS) Text Messages from LG Handset?

How to Bypass LG Lock Screen without Reset? [Solved]

Final Thoughts

When LG Bridge cannot connect to your LG phone, you can choose to fix the problem manually or use an LG Bridge alternative to back up or manage the phone immediately. If you are in a hurry to back up or manage your LG phone, I strongly recommend using Coolmuster Android Assistant. It saves you much time and safely works on most LG phones and tablets.

Most strikingly, you can get technical help from us anytime you get into trouble. So, why not try it?

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Android Assistant
Easy Android data backup and restore with one click.
Selectively transfer files between your Android device and computer.
Manage Android contacts, SMS, call logs, music, videos, photos, books, etc.
Add, export, import, delete and edit contacts and more on the computer.
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