"The iPhone [device name] could not be restored. An unknown error occurred (4013)." Have you ever received this message when you use iTunes to update or restore your iPhone, iPad or iPod touch? Never mind, the iPhone error 4013 or iTunes error 4013 is a common error and there are some ways for you to fix it. Just read on to get more information and get your iPhone back to normal.
Solution 1. Fix iPhone Error 4013 or iTunes Error 4013 without Data Lost (Highly Recommended)
Solution 2. Fix iPhone Error 4013 by Checking USB Cable & Port
Solution 3. Fix iTunes Error 4013 by Updating iTunes
Solution 4. Fix iPhone Error 4013 by Updating Your iDevice Again
Solution 5. Fix iPhone Error 4013 by Resetting All Settings
Solution 6. Fix iPhone or iTunes Error 4013 via Factory Reset
Solution 7. Fix iTunes Error 4013 with DFU Mode
Solution 8. Fix iTunes or iPhone Error 4013 by Updating Computer
Solution 9. Contact Apple for Assistance
What's iPhone Error 4013?
iPhone Error 4013, also called iTunes Error 4013, is usually hardware related and caused by a faulty cable or a faulty port. Simply put, the error is actually due to the connection problem between PC/Mac and iPhone/iPad. So when you connect your iOS device to your computer, although the device is recognized by the computer and it seems that there is no obvious loss of connectivity, in fact, there are some faulty cables that hinders data transfer.
However, you don't have to worry about it. Simply read on to solve it.
Before you are going to try the other solutions, it is highly recommended to fix iPhone error 4013 with the professional third-party tool - iOS System Recovery (Windows/Mac) in case of unexpected data lost. Yes, the iOS System Recovery can fix the iPhone Error 4013 without losing your phone data, and it is very easy to operate as well.
What's more, the program is good at fixing different kinds of iPhone errors or iTunes errors, such as the iTunes error 53, iPhone stuck in Apple logo, iPhone stuck in black screen, and etc. And it is fully compatible with iOS 12 and the latest iPhone Xs Max, iPhone Xs and iPhone XR and the older generations of iPhone, iPad and iPod touch.
Free download the iOS System Recovery on your Mac or Windows PC according to your request.
[Tutorial] Steps to Solve iPhone Error 4013 with iOS System Recovery:
Step 1. Launch iOS System Recovery on your computer after installation, then connect your iDevice to computer with a USB cable. When your device is successfully recognized by the program, please go to "More tools" > "iOS System Recovery" on the main interface.
Step 2. Read the notice on the interface and understand what the program will do to your device. Here you can see the program will fix the white Apple issue, iPhone is Disabled connect to iTunes" issue, and the other issues on iOS device. Simply hit "Start" to have the program start to detect your phone issue.
Step 3. Finally, please check your information. If it is correct, hit "Repair" button to start fixing iPhone error 4013 immediately; if it is not right, please choose the right one and then hit "Repair" button to start the fixing process.
To fix your iPhone error, the program will detect your current iOS version and install the latest firmware into your device. Please do not disconnect or operate your device during the process. Before long, the iPhone error 4013 or iTunes error 4013 will be fixed without losing your phone data.
The iPhone error 4013 is also likely to be hardware related, as mentioned above. Therefore, it is suggested to check whether your USB ports and connectors are working properly or not. Here, please check what you should you step by step as below:
Step 1. Make sure you are using the Apple USB cable and it is workable.
Step 2. Try another USB port to find an available one.
Step 3. Try to restore or update your device on another computer.
iPhone error 4013 is caused by the failure of the communication between iTunes and your iOS device. If iTunes is out of date, iTunes may fail to recognize your iOS device and tell your device to update or restore. So please make sure you are using the latest iTunes on your PC or Mac.
To have the latest iTunes on computer, you have 2 ways to go:
Way 1: Download and install the latest version of iTunes on your computer from Apple's official website.
Way 2: On iTunes, go to "Help" > "Check for Updates" to update iTunes to the latest version directly.
After that, you can try to update or restore your device with iTunes again.
When you see the error message of 4013 from iTunes, your iOS device might have been disconnected during the update or restore, or iTunes might have failed to give instructions to your device to restore. If so, please try the following steps:
Step 1. Launch the latest version of iTunes on your computer.
Step 2. Force your iOS device to restart:
> On iPhone 8 or newer: Press and release the Volume Up button quickly. Press and release the Volume Down button quickly. Then, hold down the Side button until you see the Apple logo on the screen.
> On the iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons for at least 10 seconds until the Apple logo shows up on the screen.
> On iPhone 6s and earlier, iPad or iPod touch: Press and hold the Home and Top (or Side) buttons for at least 10 seconds until the Apple logo appears on the screen.
Step 3. Connect your device to your computer with a USB cable, making your device detected by iTunes.
Step 4. When iTunes asks you to update or restore your iPhone, please click "Update" option (instead of "Restore" option), which will reinstall iOS and keep your personal data and settings on your device.
When the whole process is finished, the iPhone error 4013 may be fixed by updating your device.
Notice: If you can update but the device is booting in Recovery mode, please follow the steps above again. However, please select "Restore" option but not "Update" option in Step 4.
This will fix the iPhone error 4013 and also erase all settings and contents on your device as well. If you have backed up this iPhone to this computer or iCloud, you will be prompted to restore the backup onto the iPhone after the restore is complete.
Sometimes, resetting all settings on iOS device can fix some iPhone errors. You can have a try. This will delete all your preferred settings on your devices, including your Wi-Fi network settings, please make sure you have noted your Wi-Fi account and password.
Here are what you should do:
Step 1. Make sure your iDevice has enough power before resetting.
Step 2. Go to "Settings" > "General" > "Reset" > "Reset All Settings" and confirm it.
Restoring your iOS device to default factory settings may also help to fix iPhone error 4013 or iTunes error 4013. This will erase all data and settings on your device, so please make sure you have backed up your iPhone beforehand in case of data lost.
After backing up, please follow the steps below:
Step 1. Unlock your iDevice and go to "Settings" > "General" > "Reset".
Step 2. On Reset page, please tap "Erase All Content and Settings" option.
Step 3. On the next screen, please enter your passcode to confirm your action.
Step 4. Read the notice on the pop-up window, and tap "Erase iPhone" option to start erasing iPhone and fixing iPhone error 4013 problem.
To solve the problem of iPhone error 4013, you can try to put your device into DFU mode (Default Firmware Update mode). This will also erase all data and settings on your iPhone, so please create a backup of your iPhone data in advance.
Here's how to enter DFU mode to fix iPhone error 4013:
Step 1. Launch iTunes and link your iPhone to computer with a USB cord.
Step 2. Now, turn to your iPhone. Please press and hold the Home button (or Volume Down button) and Sleep/Wake button at the same time and wait for the black screen appears.
Step 3. When your iPhone screen goes black, please release the Sleep/Wake button but hold the Home button (or Volume Down button). Hold it till you see the message "iTunes has detected an iPhone in recovery mode."
Step 4. Finally, please choose a backup and click "Restore" option on iTunes to restore your iPhone. When the restore is complete, the iPhone error 4013 is supposed to be fixed.
You May need: How to Fix iPhone Gets Stuck in Recovery Mode
If you are running an outdate system on your computer, there is a change that iTunes or iPhone error 4013 occurs. To avoid this problem, please update your PC or Mac beforehand.
If you restart your computer for an update, please check the update for your PC or Mac again after restarting.
Still fail to fix iPhone error 4013 or iTunes error 4013 after trying all above solutions? There one last chance for you to fix it. You can contact Apple for support.