New iPhone 15 Stuck on Software Update? Here's How to Troubleshoot


Every newly released iOS version comes with a set of interesting features, and users become elated to update their iPhones so that they can enjoy those features. However, the process is marred by several problems. Unfortunately, you may also face the new iPhone stuck on software update problem when updating a new iPhone. This reduces the delight of acquiring the new device, but you should refrain from worrying because it is a common problem and can be fixed easily. This troubleshooting guide will help you fix your new iPhone 15/14 stuck on software update problem through various tips. Read on to learn how to do it.


Part 1. Why Is My New iPhone 15/14 Stuck on Software Update?

iOS devices are known for their robustness. However, at times they face some problems, such as being stuck while updating, frozen screen, overheating, and more. iPhone users do not expect to face issues, especially with their newly acquired iPhones, and may wonder what might be making their iPhones stuck while updating. Below are some reasons why a new iPhone may get stuck while updating:

1. Incompatibility issues

The main reason why is your new iPhone stuck on software update is trying to update it to an iOS version that it does not support. An iPhone cannot update to an iOS version that it does not support.

2. Lack of enough space

Updating an iOS device involves downloading and installing additional features on your device. As such, your iPhone must have enough space to store the downloaded files. If your iPhone does not have enough free memory space, it will get stuck while updating.

3. Poor internet connection

Updating an iOS device requires you to connect the device to a strong internet connection so that it can download the required updates.

4. A low battery percentage

To ensure a smooth software update, it is essential to have a sufficient battery percentage on your iPhone. If the battery percentage is too low, your new iPhone may freeze during the iOS update process. Therefore, it is crucial to have enough power before proceeding with the update.

You May Like:

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Overcoming the iPhone Update Stuck Dilemma: Effective Strategies

Part 2. How to Fix New iPhone Won't Update During Setup Issue

After we know the reason why is my new iPhone stuck on software update, how to solve this problem? Don't panic. This is a common problem and can be fixed using the methods discussed below. So, please keep reading.

Fix 1. Ensure Sufficient Battery Level

As mentioned earlier, experiencing the "new iPhone stuck on software update" problem may occur if your iPhone battery percentage is critically low. In fact, the software update will not initiate if your battery percentage is below 50%. To avoid this issue, it's advisable to ensure your iPhone is adequately charged before beginning the updating process.

Once you have charged your iPhone, attempt to update the software now, and it should proceed with the update.

Fix 2. Force Restart the iPhone

Force restarting an iPhone stuck on the software update fixes the issue occasionally. Force restart the iPhone and try to update it again to see if the problem will disappear. Below is how to force restart an iPhone:

For All iPhone 8 & Above [iPhone 15 Is Included]:

  • Quickly press the Volume Up key and release it, and do the same to the Volume Down key.
  • Afterward, press the Side key and release it once the Apple logo appears.

force restart iphone 8 and newer

For iPhone 7 Plus & iPhone 7:

  • Press the Side and Volume Down buttons simultaneously.
  • Release them once the Apple logo appears.

For iPhone 6 & Earlier:

  • Press the Side and Home keys simultaneously.
  • Once the Apple logo shows on the screen, release them.

force restart iphone 6 and earlier

Fix 3. Delete the Software Updates and Start Again

Another way to fix new iPhone stuck on software update issue is to delete the iOS version causing the issue and begin the process afresh. To do so, follow the steps beneath:

Step 1. Open the Settings application on your new iPhone, move to the General option, and tap on the iPhone Storage button.

Step 2. Find the iOS Update option and hit on the Delete Update button.

choose delete update

Step 3. Go back to Settings, navigate to the General menu, and select the Software Update option to proceed. This will initialize a fresh iOS update for your iPhone.

start to update again

Further Reading:

How to Fix iTunes/iPhone Stuck on Preparing iPhone for Restore?

Troubleshooting for iPhone Stuck on Preparing Update [Top 10 Fixes]

Fix 4. Skip Software Update to Install Later

If your new iPhone is stuck on a software update, you can skip the update procedure and later perform an upgrade of the iOS. The steps beneath will help to solve the issue:

Step 1. Press and hold on to the Side/Power button and select the Shut Down option.

click shut down button

Step 2. After switching the iPhone off, press the Power button and hold on to it. Release the button after the iPhone's screen lights up.

Step 3. Continue setting up your iPhone and skip the Install Now option.

Step 4. Once the setup is complete, you can install the latest iOS update on your iPhone. To do so, go to the Settings application, navigate to the General option, choose the Software Update option, and tap on the Download and Install button.

start to update again

Fix 5. Clear Some Memory Space

Low storage space on a new iPhone can impede the software updates download and installation process. As such, you can fix the problem by offloading the apps you don't frequently use from the iPhone to create some free space on your iPhone. Offloading an app clears only the app and not the app data. Therefore, the preferences, settings, and all app information will not be lost. Follow these steps to offload an app from your iPhone:

Step 1. Launch the Settings application and navigate to the General options.

Step 2. Hit on iPhone Storage and choose the app not frequently used.

Step 3. Slide your finger from the right to the left-hand side on the application's information bar and choose the Offload App option.

Step 4. The application will be deleted, but the app's data will not be lost.

clear some memory space to fix new iphone stuck on software update

Fix 6. Reset Your Network

New iPhone stuck on software update issue could be caused by a network problem, especially when the iOS updates get stuck abruptly. Troubleshooting the network can solve this issue. Reset the network settings and retry updating the iOS device again. Follow the steps beneath and solve the iPhone software update stuck problem on your iPhone:

Step 1. Launch the Settings application and choose the Transfer or Reset iPhone options.

Step 2. Tap the Reset button, choose the Reset Network Settings button, and key in your passcode.

Step 3. Tap on the Reset Network Settings from the confirmation window that will appear and proceed to reset the network settings.

reset your network to fix new iphone stuck on software update

Learn More:

iPhone Stuck on Hello Screen? Break Free with These Solutions

Quick Solutions for iPhone Stuck on Preparing to Transfer Issue

Part 3. The Best Way to Fix New iPhone Stuck on Software Update Problem

New iPhone stuck on software update is a very common iOS devices issue that can be fixed using professional iOS system repair tools. There are many iOS system repair tools in the market, and a good example of a secure and reliable iOS repair tool is the iOS System Recovery application. It is a peerless iOS system repair application that solves almost all iOS devices' issues, including new iPhones stuck on software updates, iPhones stuck in headphone mode, frozen iPhones, iPhones' blue screen of death, water-damaged iPhones, and more.

It is an unmatched iOS system repair application that is primarily developed for fixing all iOS system errors using a Mac or Windows computer. The application features an intuitive user interface that enables it to provide a wonderful user experience and uses read-only technology to ensure that it does not overwrite your device's data. The iOS System Recovery application is trusted by millions across the globe due to its unmatched features.

Key Features:

  • Fix a wide range of iOS system issues, such as iPhones stuck on updates, iPhones' blue screen of death, etc.
  • Embrace the latest and most advanced iOS system repair technology.
  • Support a wide range of iOS devices, including the latest iPhone 15 series.
  • Easily usable iOS system repair tool.

Below is how to fix a new iPhone that won't update during setup using the iOS System Recovery application:

01Begin the process by moving to the iOS System Recovery application's official website, downloading the latest application, installing it, and launching it on your computer. Afterward, select the iOS System Recovery option from the available module.

run ios system recovery to fix new iphone stuck on software update

02Hit the Start button from the screen that will appear to fix the new iPhone won't update during the setup issue.

detect the new iphone won't update during setup problem

03Kindly review and validate the details of your iPhone as instructed. Once you have ensured the accuracy, simply click the Repair button to commence the repair procedure.

start to repair new iphone stuck on software update

04The software will proceed to download the latest firmware version tailored for your device. In around 5 to 10 minutes, your iPhone will successfully recover and resume its usual functionality.

wait to fix new iphone won't update during setup

Also Read:

13 Ways to Fix and Avoid iPhone Stuck on Spinning Wheel Issue

How to Fix iPhone Stuck on Verifying Update? 15 Fixes in 2023


We have guided you through how to fix a new iPhone 15/14 stuck on software update problem using the troubleshooting techniques discussed in this article. However, we recommend you use the iOS System Recovery application because it fixes iOS system errors easily, fast, and securely.

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